Customer Success in Professional Services?

Last week, I had the privilege of attending LinkedIn’s Talent Intelligence Experience. It’s amazing to see the opportunities that are available with using data and insights. A couple of key findings: 89% of people are open to the right opportunity People data is the number 1 Global Trend Soft skills and customer engagement is exponentially … Read more

The End?

Conclusion This is part 6 of a 6 part series At the start of this project, the idea was to offer you, as a Partner in a firm, an understanding around how to attract the best people for your business. We ascertained that people are crucial to the on-going success of your business and therefore, … Read more

Building A People Strategy

This is part 1 of a 6 part series. Introduction Accounting and Legal firms have traditionally found it difficult to attract the right talent, at the right time. These industries, especially accounting, are undergoing a significant amount of change at present and the importance of having the right people on board has never been greater. … Read more