Customer Success in Professional Services?

Last week, I had the privilege of attending LinkedIn’s Talent Intelligence Experience. It’s amazing to see the opportunities that are available with using data and insights. A couple of key findings: 89% of people are open to the right opportunity People data is the number 1 Global Trend Soft skills and customer engagement is exponentially … Read more

Two Years in…

A little over a week ago, Gary, Scotty, and I celebrated our two-year anniversary for Grow. Taking a moment to reflect on what has changed and where our growth has been was refreshing. Things have changed a lot between year one and year two, and here we are, another year wiser. Here are the three … Read more

The End?

Conclusion This is part 6 of a 6 part series At the start of this project, the idea was to offer you, as a Partner in a firm, an understanding around how to attract the best people for your business. We ascertained that people are crucial to the on-going success of your business and therefore, … Read more

Searching. Always.

This is part 5 of a 6 part series We have established that people are your greatest asset in a professional services firm. You are selling the capabilities of your staff and therefore you must ensure that you have the best people surrounding you. 365 Day recruitment is the idea that you are constantly searching … Read more

Position Description vs Person Description

Position Description vs Person Description This is part 4 in a 6 part series When a firm is seeking a new person to join their team, they immediately look for the technical requirements of the role. Admittedly, technical skills are paramount. Personality and people skills are also important. If you’re working with a particular client … Read more

Culture? What culture?

This is part 3 of a 6 part series Vision, Values and Accepted Actions The culture of your firm is defined by the vision, values, and accepted actions. The synergy between these three elements will identify the type of people who will thrive in your practice. Having clarity around your vision will help you steer … Read more

Building A People Strategy

This is part 1 of a 6 part series. Introduction Accounting and Legal firms have traditionally found it difficult to attract the right talent, at the right time. These industries, especially accounting, are undergoing a significant amount of change at present and the importance of having the right people on board has never been greater. … Read more